Terms of use

Important: please be aware that Ultra Ebike is designed to conform with existing Electric Power Assisted Cycles regulations. Any modification to the products will invalidate the guarantee and in particular any modification which increases the power of the motor and/or the top assisted speed of the bike may make the rider liable to prosecution. Excluding statutory obligations Ultra Ebike will not be held responsible for any injuries incurred following any modification to this product.

We try to ensure that information on our websites is accurate, complete and up-to-date. In using our website, however, you agree to be bound by the Terms & Conditions which take effect from time to time.

How much?

Delivery charge of each item is listed for each territory. Please contact info@ultraebike.com if you are in any other territory and we will calculate delivery charges accordingly. Regardless, delivery charges may change and vary, if they do, we will contact you.

How long?

Ordered goods may be in stock or made to order.

It depends which wheel size and disc type you require, but an estimated wait time is between 2-40 days for most orders. 

By who?

Your order will be delivered by UPS or another reputable dispatch company.

Tracking?

You will receive an email from our processing team once your order is sent. Within this email will be a link to your tracking information.

Extra Info

For delivery addresses is in the Scottish Highlands & Islands, Isle of Man and Northern Ireland, delivery times may vary, depending on where exactly you live.

Deliveries can not be made to PO Box addresses to hotels, workplaces or multiple occupancy premises, or third party couriers. Any orders made, to be sent to a hotel, workplace or multiple occupancy premises or a third party courier, are entirely at the risk of the client.  Therefore, we regret to inform, that Ultra Ebike cannot accept any liability for orders that fail to arrive to the above, or are damaged on receipt.  

Our designated currier company will inform you of the delivery time in due course.

By accessing www.ultraebike.com and the other Ultra official websites or any of their web pages, you unconditionally agree to the terms of this Copyright Statement and as they may be modified and/or supplemented without prior notice to you. Please, check this webpage regularly for any modifications and/or supplements which may be made.

All the contents included in www.ultraebike.co.uk and the other Ultra official websites, including web pages, texts, images, pictures, videos, music, sounds, drawings, figures, logos, graphics, colours and layout (hereinafter, the “Content”) are the sole property of ULTRA EBIKE LTD and are protected by national and international Copyright laws and other Intellectual Property Rights. You are strictly forbidden to reproduce, publish, distribute, display, modify, create derivative work from, or exploit such Content in any way, in whole or in part, without the prior and express written consent of ULTRA EBIKE LTD.

ULTRA EBIKE LTD shall have the exclusive right to authorize or prohibit in its sole discretion any commercial use, reproduction, publication, distribution, display, modification, creation of derivative work from, or exploitation – in whole or in part – of the Content, unless otherwise indicated for stand-alone materials.

ULTRA EBIKE LTD shall have the right, at any time, to claim the ownership and the authorship of any Content posted on www.ultraebike.co.uk and the other Ultra official websites and to object to any use, distortion or other modification thereof.

Any reproduction, publication, distribution, display, modification, creation of derivative work from, or exploitation in any way of the Content with the express and written authorization of ULTRA EBIKE LTD shall be carried out by you for lawful purposes only and in compliance with all the applicable laws.

The terms and conditions shall be governed by and constructed in accordance with the laws of England and we both irrevocably submit to the exclusive jurisdiction of the courts of England.

If any part of the terms and conditions shall be deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed to be severable from the terms and conditions and shall not affect the validity and enforceability of any of the remaining provisions of the terms and conditions.

By placing an order online you agree to be bound by the terms and conditions set out within the website. If you do not agree to be bound by these terms and conditions then you may not order any products from this site.

OVERVIEW
This website is operated by Ultra Ebike Ltd. Throughout the site, the terms “we”, “us” and “our” refer to Ultra Ebike Ltd. Ultra Ebike Ltd offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted by Woo Commerce. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

SECTION 1 – ONLINE STORE TERMS
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.

SECTION 2 – GENERAL CONDITIONS
We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

SECTION 3 – ACCURACY, COMPLETENESS AND TIME LINES OF INFORMATION
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

SECTION 4 – MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

SECTION 5 – PRODUCTS OR SERVICES (if applicable)
Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.
We have made every effort to display as accurately as possible the colours and images of our products that appear in our store. We cannot guarantee that your computer monitor’s display of any colour will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

SECTION 6 – ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

For more detail, please review our Returns Policy.

SECTION 7 – OPTIONAL TOOLS
We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.

SECTION 8 – THIRD-PARTY LINKS
Certain content, products and services available via our Service may include materials from third-parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

SECTION 9 – USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, ‘comments’), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libellous, defamatory, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libellous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

SECTION 10 – PERSONAL INFORMATION
Your submission of personal information through the store is governed by our Privacy Policy.

SECTION 11 – ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

SECTION 12 – PROHIBITED USES
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

SECTION 13 – DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall Ultra Ebike Ltd, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

SECTION 14 – INDEMNIFICATION
You agree to indemnify, defend and hold harmless Ultra Ebike Ltd and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

SECTION 15 – SEVERABILITY
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

SECTION 16 – TERMINATION
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

SECTION 17 – ENTIRE AGREEMENT
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

SECTION 18 – GOVERNING LAW
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of United Kingdom.

SECTION 19 – CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

SECTION 20 – CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at info@ultraebike.com

Returns Policy

Extended Returns 

We are happy to exchange or refund any items returned in an unused and saleable condition with a proof of purchase. Your statutory rights are not affected. 

Returning orders to us is easy. Whatever your reason, we offer a refund or exchange within 28 days of delivery.

You must inform us of your decision to return the goods by email in advance and send the items you are returning by recorded delivery to Ultra Ebike Ltd, 30 Dene Road, Buckhurst Hill, Essex IG9 6BP, United Kingdom.

Please note that you remain responsible for the items until they reach us.

Unless faulty, items returned must be returned in their original packaging and in a re-saleable condition.

Before an item is deemed faulty you must contact Ultra Ebike customer care with a description of the fault and undergo a troubleshoot process to ascertain if the fault is caused by usage error or a product defect. 

Delivery charges will be refunded in cases where the goods are faulty. If you chose to pay extra for an expedited delivery service, we will only refund the cost of a standard delivery. 

Used faulty goods must be returned in clean condition to be accepted for a refund. This is to ensure the health and safety of the teams handling returns. This does not affect your statutory rights.

If using a valid coupon at checkout, please note it is company policy that only one coupon can be redeemed at any one time, unless otherwise stated.

1. The warranty period of Ultra Ebike products is one year from date of purchase delivery. The scope and principle of the warranty are: If the motor, battery or controller are defective or damaged by non-human factors.

2. In addition to the claims under the law and/or contract of sale which arise from material defects, the rights arising from this guarantee are granted by the seller to the customer. These rights shall not be limited by the guarantee.

3. Ultra Ebike Ltd guarantees its Ebike conversion kit to be free of any manufacturing related defects.

4. Parts that are subject to wear and tear such as wheel rims, spokes, tires, bearings, batteries or battery cells are not covered by this guarantee.

5. The guarantee is null and void if:

– The Ultra Ebike conversion kit has been misused or treated carelessly.

– The Ultra Ebike conversion Kit has been damaged due to excessive stress, incorrect use or external influences.

– The Ultra Ebike conversion Kit has been wrongly installed and not in accordance with supplied instructions.

– The defect has been caused by failure to observe the fitting and operating instructions. – The damage to any of the Kit components has been caused by human intervention.

– A repair or a repair attempt has been carried out by personnel other than that of a Ultra Ebike factory or of an authorised point of sale.

– Damage is sustained by dropping, collisions, or water.

– Damage is caused by stunts, jumps or extreme sports riding conditions.

– Damage is reported outside the warranty period of one year.

– The Ultra Ebike is used outside the parameters stated in ‘Intended Use’

6. The period shall commence at the time of delivery of the Ultra Kit from the seller to the purchaser.

7. The place of purchase and the date of delivery shall be proven by submitting proof of purchase, for example, the sales receipt, invoice, delivery note or similar document.

8. Ultra Ebike Ltd shall correct at no additional cost, any defects that occur during the guarantee period if we are notified in writing within three weeks of their occurrence and are within the terms of the guarantee. Repairs will be carried out at a point of sale authorised by Ultra Ebike or replaced. Ultra Ebike is entitled to remedy the defect by delivery of like-for-like replacement. Further claims of the customer arising from this guarantee particularly claims or reimbursement of expenses, reduction, compensation for damages or the right of withdrawal, shall be excluded. Statutory or other contractual claims arising from material defects shall remain unaffected. The guarantee period shall not be extended if services are performed under the terms of the guarantee.

9. The parts replaced and retained when carrying out the warranty shall become the property of Ultra Ebike.

10. If our customer services are called upon without due cause, Ultra Ebike shall be entitled to charge the costs incurred to the customer.

If you live outside of the UK, you may be liable to pay local taxes or duties before you get the delivery. Please check within your locality if any duties or taxes apply.