We try to ensure that information on our websites is accurate, complete and up-to-date. In using our websites, however, you agree to be bound by the Terms & Conditions, which take effect on the date when you first use the website.
Delivery charge of each item is listed for each territory. Please contact firstname.lastname@example.org if you are in any other territory and we will calculate delivery charges accordingly. Regardless, delivery charges may change and vary, if they do, we will contact you.
Ordered goods may be in stock or made to order. Deliveries could take up to 10 weeks, much sooner if it is a stock item.
Your order will be delivered by DHL or another reputable dispatch company.
You will receive an email from our processing team once your order is sent. Within this email will be a link to your tracking information.
For delivery addresses is in the Scottish Highlands & Islands, Isle of Man and Northern Ireland, delivery times may vary, depending on where exactly you live.
Deliveries can not be made to PO Box addresses to hotels, workplaces or multiple occupancy premises, or third party couriers. Any orders made, to be sent to a hotel, workplace or multiple occupancy premises or a third party courier, are entirely at the risk of the client. Therefore, we regret to inform, that Ultra Ebike cannot accept any liability for orders that fail to arrive to the above, or are damaged on receipt.
Our designated currier company will inform you of the delivery time in due course.
By accessing www.ultraebike.com and the other Ultra official websites or any of their web pages, you unconditionally agree to the terms of this Copyright Statement and as they may be modified and/or supplemented without prior notice to you. Please, check this webpage regularly for any modifications and/or supplements which may be made.
All the contents included in www.ultraebike.co.uk and the other Ultra official websites, including web pages, texts, images, pictures, videos, music, sounds, drawings, figures, logos, graphics, colours and layout (hereinafter, the “Content”) are the sole property of ULTRA EBIKE LTD and are protected by national and international Copyright laws and other Intellectual Property Rights. You are strictly forbidden to reproduce, publish, distribute, display, modify, create derivative work from, or exploit such Content in any way, in whole or in part, without the prior and express written consent of ULTRA EBIKE LTD.
ULTRA EBIKE LTD shall have the exclusive right to authorize or prohibit in its sole discretion any commercial use, reproduction, publication, distribution, display, modification, creation of derivative work from, or exploitation – in whole or in part – of the Content, unless otherwise indicated for stand-alone materials.
ULTRA EBIKE LTD shall have the right, at any time, to claim the ownership and the authorship of any Content posted on www.ultraebike.co.uk and the other Ultra official websites and to object to any use, distortion or other modification thereof.
Any reproduction, publication, distribution, display, modification, creation of derivative work from, or exploitation in any way of the Content with the express and written authorization of ULTRA EBIKE LTD shall be carried out by you for lawful purposes only and in compliance with all the applicable laws.
The terms and conditions shall be governed by and constructed in accordance with the laws of England and we both irrevocably submit to the exclusive jurisdiction of the courts of England.
If any part of the terms and conditions shall be deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed to be severable from the terms and conditions and shall not affect the validity and enforceability of any of the remaining provisions of the terms and conditions.
By placing an order online you agree to be bound by the terms and conditions set out within the website. If you do not agree to be bound by these terms and conditions then you may not order any products from this site.
This website is operated by Ultra Ebike Ltd. Throughout the site, the terms “we”, “us” and “our” refer to Ultra Ebike Ltd. Ultra Ebike Ltd offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
Our store is hosted by Woo Commerce. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
SECTION 1 – ONLINE STORE TERMS
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.
SECTION 2 – GENERAL CONDITIONS
We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
SECTION 3 – ACCURACY, COMPLETENESS AND TIME LINES OF INFORMATION
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.
SECTION 4 – MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.
SECTION 5 – PRODUCTS OR SERVICES (if applicable)
Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.
We have made every effort to display as accurately as possible the colours and images of our products that appear in our store. We cannot guarantee that your computer monitor’s display of any colour will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.
SECTION 6 – ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.
You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
For more detail, please review our Returns Policy.
SECTION 7 – OPTIONAL TOOLS
We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.
SECTION 8 – THIRD-PARTY LINKS
Certain content, products and services available via our Service may include materials from third-parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.
SECTION 9 – USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, ‘comments’), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libellous, defamatory, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libellous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.
SECTION 10 – PERSONAL INFORMATION
SECTION 11 – ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.
SECTION 12 – PROHIBITED USES
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.
SECTION 13 – DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall Ultra Ebike Ltd, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.
SECTION 14 – INDEMNIFICATION
You agree to indemnify, defend and hold harmless Ultra Ebike Ltd and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.
SECTION 15 – SEVERABILITY
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.
SECTION 16 – TERMINATION
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).
SECTION 17 – ENTIRE AGREEMENT
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.
SECTION 18 – GOVERNING LAW
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of United Kingdom.
SECTION 19 – CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
SECTION 20 – CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at email@example.com
If you change your mind on your purchase, you have 14 days to return it for a refund subject to some exclusions set out below. All goods must be unused, in a saleable condition and in their original packaging with all labels still attached.
There are some exclusions to our 14 day returns policy, which are detailed below (unless faulty or not as described):
Any customised items such as wheel builds and personalised items cannot be returned.
- Gift vouchers
- Products received over 14 days ago
- Products that have been opened or unsealed
- Products returned in an unsatisfactory or used condition
Please note, that we reserve the right to refuse a return if we believe the purpose was for stock trading/reselling and not personal use.
Returned items will be checked by one of our specialists to ensure they meet the criteria set out in this Returns and Refund policy. Please note if you return items which are outside our Returns and Refund policy we will be unable to process a full refund. We will contact you in such circumstances
We cannot offer exchanges for unwanted items; please place a new order for any alternative items you require. All refunds will be issued to the original payment method on the order within 3-5 working days of receipt at our warehouse or once the item has been checked by one of our specialists.
This does not affect your statutory rights.
Faulty items are not included in our 14-day return policy as they can be sent back to us at any time within one year or the guarantee terms. Items sent back to us will undergo an inspection and, in certain circumstances, it may be necessary to send the item away to the manufacturer to confirm the fault.
All goods purchased from Ultra Ebike.com are covered by a manufacturer’s warranty, which, generally speaking, will cover manufacturing faults and defects including poor workmanship. We will always honour the manufacturer’s warranty where applicable (these are normally one year).
If you feel that your purchase has developed a fault, please check our ‘Product Warranty’ section below. If you are unable to find a solution, please contact us with photographs of the issue before returning any goods – we may be able to solve your problem without you incurring any postage costs.
We will then get in contact with you for the next steps in completing your claim. For faulty items, please allow us 14 days to process the return. This is because the item will be subject to an inspection with our warranty team. If an item needs to be sent to the supplier for an inspection you will be notified via email, supplier inspections can take up to 60 days.
Please note: items must be cleaned before being returned. Any items returned in an unreasonable state may be refused due to health and safety reasons.
Damaged, Incorrect & Incomplete
If you have received an item that is damaged, not what you ordered, or is missing parts please contact us with photographs of the issue before returning any goods – we may be able to solve your problem without you incurring any postage costs.
How we will refund you
If you are due a refund, your original method of payment will determine how we reimburse you.
- Credit/debit card – If you paid by credit or debit card, we’ll refund the same card originally used to place and pay for the order.
- PayPal – we’ll process a refund to your PayPal account.
- Gift voucher – If you paid for using a gift voucher you will be given a gift voucher to the relevant value.
Cancellation rights at law
You also have rights under The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 which state that up to 14 days after receiving your goods, in most cases, you can change your mind and get a full refund. You have the right to cancel this contract within 14 days from delivery without giving any reason. This right does not apply to any customised or personalised goods bought through our website. To exercise this right please contact us prior to the expiry of the cancellation rights period.
If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us). Where charges apply, you are responsible for paying the return delivery charges.
We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.
We will make the reimbursement without undue delay, and not later than:
14 days after the day we received back from you any goods supplied; or
(if earlier) 14 days after the day you provide evidence that you have returned the goods; or
if there were no goods supplied, 14 days after the day on which we are informed about your decision to cancel this contract.
We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.
The Consumer Rights Act 2015 says goods must be as described, fit for purpose and of satisfactory quality. During the expected lifespan of your product you’re entitled to the following:
up to 30 days: if your goods are faulty, then you can get a refund;
up to six months: if they can’t be repaired or replaced, then you’re entitled to a full refund, in most cases;
up to one year: if the goods do not last a reasonable length of time, you may be entitled to some repair, or if repair not possible, replacement of product.
Nothing in this contract affects your legal rights under the Consumer Rights Act 2015 (also known as ‘statutory rights’). You may also have other rights in law.
Please contact us, if you want:
us to repair the goods;
us to replace the goods;
to reject the goods and get a refund.
Cancelling an order
Please note that we pride ourselves on our quick turnaround time, this does mean there is only a small window to cancel your order. If you would like to cancel the order before it is dispatched please contact us as soon as possible on the website firstname.lastname@example.org. Please cancel the order as soon as possible to avoid disappointment.
Although we will try our best to assist you we cannot guarantee we will be able to stop your order in time to prevent it from being dispatched.
Orders that have already been processed and dispatched can be cancelled within 14 days of being received and must then be returned to Ultra Ebike within a further 14 days as per your consumer rights.
Once the order has been cancelled you will receive a confirmation email. If not dispatched, orders that have been paid at checkout will be automatically refunded, any other payment methods would not have been charged so would not be due a refund. Orders that have been dispatched will be refunded at the point the good are received back with us. Unfortunately orders that have been cancelled cannot be reactivated, so if you change your mind, please place a new order in the usual way.
Returns & Exchanges:
If you’re looking to return or exchange your order for whatever reason, we’re here to help! You can return your product for credit, an equivalent exchange, or a refund to the original payment method.
Products can only be returned for any reason within 14 days of the initial purchase.
Faulty goods, or goods damaged before receipt by the customer, can be returned within 30 days of the initial purchase.
If 14 days or 30 days have gone by since your purchase, unfortunately, we can not offer you a refund or exchange.
Please note the following stipulations and exceptions to our return and exchange policy:
Full Refund (if applicable) – A full refund for the product at the value sold.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 21 days.
If a new item is faulty a refund or replacement will be served.
Returned items must have tags still on and be returned in original packaging and must have no visible signs of wear or use.
Unwanted items that have signs of use or opening can not be returned.
A receipt of purchases is needed to complete any refunds.
Discounted items are final and cannot be returned or exchanged.
Equivalent Exchange (if applicable) – A return may result in exchange, the products must be of equivalent value with any variation in cost being refunded.
There are certain situations where no refunds or replacements are granted.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery
TO INITIATE A RETURN OR EXCHANGE PLEASE EMAIL: INFO@ ULTRAEBIKE.COM
Include order number
list of items you wish to return
Reason for request
Images of the item (where damage has occurred)
The customer will need to pay the postage cost for the return.
We will aim to review your return/ exchange request within 5 working days.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over £50, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund, please contact us at email@example.com
Ultra reserve the right to refuse a refund in cases where the above stipulations are not met.
1. The warranty period of Ultra Ebike products is one year from date of purchase delivery. The scope and principle of the warranty are: If the motor, battery or controller are defective or damaged by non-human factors.
2. In addition to the claims under the law and/or contract of sale which arise from material defects, the rights arising from this guarantee are granted by the seller to the customer. These rights shall not be limited by the guarantee.
3. Ultra Ebike Ltd guarantees its Ebike conversion kit to be free of any manufacturing related defects.
4. Parts that are subject to wear and tear such as wheel rims, spokes, tires, bearings, batteries or battery cells are not covered by this guarantee.
5. The guarantee is null and void if:
– The Ultra Ebike conversion kit has been misused or treated carelessly.
– The Ultra Ebike conversion Kit has been damaged due to excessive stress, incorrect use or external influences.
– The Ultra Ebike conversion Kit has been wrongly installed and not in accordance with supplied instructions.
– The defect has been caused by failure to observe the fitting and operating instructions. – The damage to any of the Kit components has been caused by human intervention.
– A repair or a repair attempt has been carried out by personnel other than that of a Ultra Ebike factory or of an authorised point of sale.
– Damage is sustained by dropping, collisions, or water.
– Damage is caused by stunts, jumps or extreme sports riding conditions.
– Damage is reported outside the warranty period of one year.
– The Ultra Ebike is used outside the parameters stated in ‘Intended Use’
6. The period shall commence at the time of delivery of the Ultra Kit from the seller to the purchaser.
7. The place of purchase and the date of delivery shall be proven by submitting proof of purchase, for example, the sales receipt, invoice, delivery note or similar document.
8. Ultra Ebike Ltd shall correct at no additional cost, any defects that occur during the guarantee period if we are notified in writing within three weeks of their occurrence and are within the terms of the guarantee. Repairs will be carried out at a point of sale authorised by Ultra Ebike or replaced. Ultra Ebike is entitled to remedy the defect by delivery of like-for-like replacement. Further claims of the customer arising from this guarantee particularly claims or reimbursement of expenses, reduction, compensation for damages or the right of withdrawal, shall be excluded. Statutory or other contractual claims arising from material defects shall remain unaffected. The guarantee period shall not be extended if services are performed under the terms of the guarantee.
9. The parts replaced and retained when carrying out the warranty shall become the property of Ultra Ebike.
10. If our customer services are called upon without due cause, Ultra Ebike shall be entitled to charge the costs incurred to the customer.
You may be liable to pay local taxes or duties before you get the delivery locally. Please check within your locality if any duties or taxes apply.